This site is just a hobby, but I do enjoy helping people. My time zone is usually US Pacific, and I try to answer as quickly as possible. I even try to answer from my phone while traveling if I can.
First please check my Frequently Asked Questions page, because many of us have been through the same problems and you may find your answer there. If not, please let me know as much as you can about your system:
- what version of Windows/Ubuntu/Phone/etc.,
- what version of Office, OpenOffice, LibreOffice or other app,
- any 3rd-party Chinese apps you've installed,
- your system's history,
and of course the problem you're having, and I'll reply as soon as I can. Just click on the address below to launch your email client: